TERMS AND CONDITIONS
It is implied that, by booking and staying in one of our apartments or our partners’ apartments, you agree to accept Perfect Visit’s terms and conditions as stated below.
Office address:
Entrepotdok 25, 1018 AD Amsterdam, The Netherlands
BTW / KvK:
NL8115.65.701.B01 / 34177413
Apartment Provider
Perfect Visit B.V. offers apartments that it itself manages in addition to apartments offered by our partner apartment brokers. In the event that Perfect Visit B.V. manages the apartment that is booked, then the term ‘apartment provider’ refers to Perfect Visit B.V.; in the event that the apartment booked is managed by a partner broker, the term ‘apartment provider’ refers to that specific broker.
Limitation of Liability
Perfect Visit B.V. shall not be liable for any direct or indirect damage that may arise as a consequence of the client's use of the apartment, including without limitation, damages, insurance, and losses due to fire, robbery or criminal behavior.
Reservation
Your reservation is made directly with Perfect Visit B.V. By confirming your reservation with Perfect Visit B.V. you are entering into a contract with Perfect Visit B.V.
Payment
A pre-payment (a percentage of the total cost of the booking) is required to be made to Perfect Visit B.V. at the time of making the reservation with the remaining balance due on or before arrival. You will receive an electronic confirmation of your booking if the pre-payment is charged successfully to your credit card. For the payment of the remaining balance, credit card settlement is preferred over cash for security reasons.
If the pre-payment and/or settlement of the open balance does not occur as stated above, apartment provider may cancel your booking and any payments already made, will be forfeited.
The client, prior to vacating the premises, must settle all accommodation charges including any "extras" charges.
Credit Cards
Perfect Visit B.V. accepts the following card types: MasterCard, Visa and American Express. Please note: Perfect Visit does not provide credit card receipts or numbers by post or electronically for security reasons.
Security Deposit
Upon arrival a valid credit card is required as a security deposit. A reservation of 300 euro per apartment will be made on your card and released automatically within a maximum of 14 days from the check in date on the conditions that:
(1) no damage to the apartment(s) has occurred, by any guest in the party;
(2) no damage to any property has occurred, by any guest in the party;
(3) no undue disturbance to other guests or residents has occurred, by any guest in the party;
(4) no use of drugs has occurred in and around the premises of the apartment by any guest in the group.
If damage or disturbance to other guests has occurred, the cost to apartment provider for the damage or disturbance that has occurred will be deducted from the security deposit, and the remainder returned. If this cost exceeds the value of the deposit, apartment provider reserves the right to charge the excess to the guest's (or guests') credit card(s).
Where a different deposit amount is applicable, you will be informed in advanced.
Check-in & Check-out Time
You must comply with apartment provider’s rules for checking-in and checking-out. Where apartment provider is Perfect Visit B.V., check-in is from 14:00 and check-out by 11:00. If there is any delay in vacating the apartment beyond the agreed time, a full day's rental may be charged. For arrivals after 22:00, apartment provider will charge 50 Euros extra. Apartment provider will provide you with the exact arrival instructions after booking confirmation.
Cancellation
To cancel a reservation, please contact apartment provider as soon as possible by email, quoting your booking reference number stated on your booking confirmation.
If you need to cancel a booking urgently, within 48 hours, and it is outside office hours, you are advised to inform apartment provider directly using the contact details supplied by them.
Please note that the prepayment is non-refundable, not even in the case of force majeure. The cancellation policy fees depending on the notice given:
· Less than 14 days prior to arrival: 50% of the balance due (total accommodation cost minus pre payment) will be charged;
· Less than 24 hours prior to arrival or cancellation without prior notice (i.e. a "no-show"): 100% of the total balance due will be charged.
Any cancellation may be liable to pay cancellation charges. Depending on the reasons for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance. You are strongly recommended to obtain appropriate travel and personal insurance cover.
Apartment provider reserves the right to cancel or alter the booking if:
1. The apartment(s) or part of it is closed due to circumstances beyond its control;
2. Apartment provider becomes insolvent or enters into liquidation or receivership;
3. It prejudices the reputation or causes or might cause (in the apartment provider’s opinion), damage to the apartments and its common areas;
4. If the guest (s) are not able to show their passports or drivers license upon arrival;
5. If the guest (s) are not able to provide a security deposit in form of a valid credit card.
Apartment provider will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or apartment provider is unable to perform the contractual obligations as a result of events beyond his reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labor disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
If the apartment provider receives serious complaints or any disputes arise, apartment provider reserves the right to terminate your stay without notice.
Alterations
If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), apartment provider will use all reasonable efforts to comply with your request, however apartment provider cannot guarantee that they will be able to do so and no liability is accepted for any loss, damage or additional expense that may be incurred in that circumstance. Apartment provider will always endeavor to re-rent any apartments you no longer require but cannot guarantee this. In circumstances where the apartments cannot be sold, the stated cancellation policy will apply.
Occupants
Only persons confirmed at the time of booking may occupy the apartment. You may not re-let/sublet the apartment to any other third party without prior written approval. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded without our prior written approval. Apartment provider reserves the right to refuse admittance to the apartment if this condition is not complied with.
Behavior
The client will be liable for the correct and decent behavior of all the persons accompanying them. Should that person, or any of the persons accompanying him/her not behave in a suitable and responsible way, apartment provider shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right to claim any type of compensation. Drugs are strictly prohibited in and around the premises of all apartments. In some apartments it is allowed to smoke tobacco in the outside areas such as the terrace or the balcony.
Damage
Apartment provider will not be responsible for any loss or damage to your goods or personal belongings kept at the accommodation. You are also responsible for taking all-reasonable care of the apartment and its contents. The apartment and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of your stay.
Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay, which has occurred due to the negligence, willful default or irresponsible behavior on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to apartment provider without delay.
Fair Use
You and your party agree to be considerate tenants and to take good care of the apartment(s) and to leave it/them in a clean and tidy condition at the end of the rental period. You and your party also agree not to act in any way, which would cause disturbance to those residents in neighboring properties.
Force Majeure
The rules relating to renting short-stay properties in Amsterdam are continually being reviewed and adjusted by local government. Such laws may change without (significant) advance notice. In the event that new or existing laws governing the short-stay rental of properties, which may have an adverse effect on such rentals (including, but not limited to prohibition of such rentals), come into effect, apartment provider will endeavor to relocate any pending arriving parties in alternative accommodation (to a similar standard).
In the event that relocation is not possible or not desired by the guest, apartment provider will refund any monies paid for affected accommodation.
Apartment provider will not accept responsibility for the enforcement, amendment or introduction of such laws, and no compensation (beyond refunding of deposits) will be entertained.
Adjustments
Apartment provider reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties using the website to undertake adequate measures to ensure that they review any such terms and conditions on a regular basis. By agreeing to use our booking website(s), it is implied that any such third party accepts any such changes, and that any such third party undertakes to comply with any such changes.
Disclaimer
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the Apartment as made available on our website, (iii) the services rendered or the products offered by the Apartment provider, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Apartment Provider (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
